That Business Show 2.0 is a daily online videocast and podcast that speaks with entrepreneurs and business professionals about business building tips and aims to give the listeners tools, tips and resources to grow their own business. Find it online each morning at www.thatbusinessnetwork.com from 9am to 10am M-F EST.
Opening up the discussion was Dr. Hank Clemons, CEO for the Society of Emotional Intelligence. Emotional intelligence in short is how well and effectively one controls their emotions, and studies show that oftentimes, the most intellectually intelligent are outgunned in the workplace by people of superior emotional intelligence due to the value of personal relationships and the damage that can be done by improper (emotional) responses. Emotional intelligence breaks down into 4 components:
1 – Self Awareness – This is how aware you are and how accurately you can assess your emotions.
2 – Self Management – Self-management is your ability to control your emotions.
3 – Social Awareness – Your organizational awareness, focus on service, and level of empathy compose your social awareness.
4 – Relationship Management – Developing others, serving as an inspiring leader and catalyst for change, collaborating with a high-performing team, and managing conflict are part of relationship management.
These 4 components form the basis of what Dr. Hank Clemons and his organization, The Society of Emotional Intelligence work to educate leaders on. The importance of understanding these in both hiring and dealing with workplace conflict cannot be understated.
Hank is also an Executive Emotional Intelligence Coach to leaders and organizations. As a coach, he partners with individuals to identify their strengths and development areas that are used to create an action plan that leads to increased performance, productivity and overall well-being. He is the radio show host of: “Let’s Talk EI”. The show is broadcast weekly at 12:00 noon EST and features guests that provides timely information on topics related to emotional intelligence. The show is open to anyone interested in having dialog, sharing of ideas and concerns or experiences with the guest or host. Hank is also a Training Partner of MHS (Multi Health Systems) where he certifies individuals in the use of the EQ-i 2.0 – the most widely used, validated assessment on emotional intelligence in the marketplace today. Once certified, individuals can purchase, administer and provide feedback on the results of the assessment. Hank is one of a select group of individuals globally that’s qualified to offer this service. For more information, visit http://www.societyofei.org!
Next on the program was Expert Contributor, Sharon Fekete. Known to the medical community and peers as The Doctor Whisperer, Sharon works with doctors’ offices on back end components such as marketing, hiring, public relations and more, allowing the doctor to be a doctor. She talks much about the importance of having the right person or people in customer service (front desk) and how a “Miserable Mary” can negatively impact your operation. Jamie notes the value in having a strong front desk person and how some times the positive front person can offset a less than likeable Doctor but in reverse, a delightful Doctor could lose tremendous business if patients do not like the person or people at the front of the house. Sharon has recently launcher her online course called “Front Office Ambassador” that works with medical professionals on this topic. The course can be found here http://thedoctorwhisperer.com/#courses and Sharon can be reached at 727-420-2481 and learn more http://www.thedoctorwhisperer.com!
Filetype: MP3 - Size: 18.03MB - Duration: 52:30 m (48 kbps 16000 Hz)
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